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Please be kind to our Receptionists who are working hard to assist you.

With the majority of GP Practice Staff (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help, the Institute of General Practice Management (IGPM) launched a campaign to end all abuse towards general practice staff.

GP receptionists share the abuse they have experienced first-hand. All have been frontline key workers during the pandemic.

Click here to watch a video


Welcome To The Practice

 

Important Notice for all Patients

The phone lines are very busy so please be advised of the following:

If you have an existing appointment for a Covid-19 vaccination please attend the appointment as scheduled.

Please do not call us to ask when you are going to receive the Covid-19 vaccine. Patients will be notified as the vaccination programme is rolled out.

We do not take prescription requests over the phone.

If your call is not urgent, please call after 10.30am in the morning and after 2.30pm in the afternoon. All routine telephone consultations with a GP are bookable online.

If you suspect you have Covid-19 please stay at home and visit 111 online to book a test. If you need help managing the symptoms of Covid-19 please book a telephone consultation with a GP, do not come to the surgery.

Our Receptionists may ask you why you need an appointment. This is to ensure they book you an appointment with the most suitable healthcare professional.

We ask that you only visit our sites in person if you have been asked to do so. Please do not arrive early, wear a face covering and attend alone where possible.

We are aware that some people are receiving suspicious calls and text messages offering the COVID-19 vaccination

Coronavirus vaccines are only available on the NHS. You can be contacted by the NHS, your employer, or a GP surgery local to you, to receive your vaccine. Remember, the vaccine is free of charge. At no point will you be asked to pay.

- The NHS will never ask you for your bank account or card details.

- The NHS will never ask you for your PIN or banking password.

- The NHS will never arrive unannounced at your home to administer the vaccine.

- The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips.

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, and particularly if you are worried that someone has or might come to your house, report it to the Police online or by calling 101.

Statement of Purpose

We strive to be a patient focused cohesive team offering continuity of care in an effective, responsive, compassionate and safe environment

Disabled Access

Grosvenor has consultation rooms and treatment rooms on the ground floor. A disabled toilet is also available.

St James also has a ground floor consulting room accessible to those with disabilities.

Parking

Grosvenor has emergency parking for patients reserved for those with mobility issues or the very frail. Please inform reception if you think you will need one of these spaces at the time of booking. Doctors may need to leave on emergency visits at any time so please do not park at the front of the practice or block any cars in. Meadow Road multi-storey car park is the nearest available parking and is only a 5 minute walk away.

St James has limited parking spaces for patients and time restricted on street parking in Carlton Road.


The Grosvenor Vasectomy Clinic

The Grosvenor Vasectomy Clinic has been providing vasectomy services for the last 10 years. Dr Nick Robinson is the provider of our private vasectomy service which is available for those living throughout the South East, including Kent, Sussex, and Surrey, Tunbridge Wells, Tonbridge, Sevenoaks, Maidstone, Hastings, Crowborough, Uckfield, Edenbridge, etc.   No Scalpel Vasectomy provides long term male contraception using the latest techniques which ensures the lowest complication rate.  Please click here to go to our Vasectomy page for further details including fees and upcoming clinic dates.


Try The Mobile App

As well as the Patient Access online services where you can book appointments and order repeat prescriptions (see top of page). There is a new mobile app which you can download to your smartphone for free. myGP was developed to make access to healthcare easier and faster for patients. Once downloaded, simply log-in with your date of birth and mobile number and add the people you care for, allowing you to book and cancel appointments for them. It’s really that easy! For more information, please visit: ilovemygp.com

I love MyGP download the free myGP app today

Text on image says: Simple sign-in. Get started with just your mobile number and date of birth. Care for your family. Easily book and cancel appointments for you and your loved ones. Tracking. Keep on top of your medication, weight and blood pressure. Download the free myGP App today.

Contact Details

Grosvenor

  • Telephone 01892 544777
  • Fax 01892 544733

St James

  • Telephone 01892 544777
  • Fax 01892 545170
Practice News
  • 23Aug 2021

    eConsult Online Consultations – August Bank Holiday Weekend 2021

    To help practices better meet the needs of patients who require care over the August Bank Holiday weekend the online consultation system eConsult will NOT be available from 18.30 on Friday 27 August 2021 until 08.00 Tuesday 31 August 2021

    Read More »
  • 22Jun 2021

    An open letter to our patients

    Since March last year it has been a very challenging time for patients and the team at the surgery; we have adapted to deal with the changing circumstances. We adopted new ways of working and social distancing to keep everyone safe.

    Read More »
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