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Privacy Policy

Privacy Notice Changes During COVID-19 Pandemic

General Practice Transparency Notice for Data Sharing for Pandemic Planning and Research

Privacy Policy Notice

Grosvenor & St James Medical Practice has a legal duty to explain how we use any personal information we collect about you, as a registered patient at the practice. Staff at this practice maintain records about your health and the treatment you receive in electronic and paper format.

What information do we collect about you?

We collect the following information:

  • Personal details, including name, address, next of kin, Carer and contact details
  • Records of appointments, visits, telephone calls, your health records, treatment and medications, test results, X-rays and any other relevant information to enable us to deliver effective medical care.
  • Your consent to receive information about the Patient Participation Group.

How we will use your information

Your data is collected for the purpose of providing healthcare services; however, we can disclose this information if it is required by law, if you give consent or if it is justified in the public interest. The practice may be requested to support research; however, we will always gain your consent before sharing your information.

We may contact you via the contact information you provide with regard to your healthcare.

In accordance with the Health and Social Care Act 2012, the care data programme enabled patient data to be collected by the Health and Social Care Information Centre (HSCIC) for quality and safety purposes. In addition, it is possible for us to share your data with other healthcare providers in order to provide you with a high level of care.

Summary Care Record (SCR)

When you register with us a Summary Care Record is created for you and allows authorised healthcare staff outside of our Practice to secure access to essential information about you when you need unplanned care or when your GP Practice is closed. The availability of Summary Care Records will improve the safety and quality of your care. You may opt-out of having a Summary Care Record by ticking the appropriate box on one of our Practice Consent forms which are available from Reception. You can also ask Reception for a leaflet which explains the Summary Care Record in more detail.

Maintaining confidentiality and accessing your records

We are committed to maintaining confidentiality and protecting the information we hold about you. We adhere to the Data Protection Act 1998 (DPA), the NHS Codes of Confidentiality and Security, as well as guidance issued by the Information Commissioner’s Office (ICO). You have a right to view the information we hold about you, and if you would like to access this information, you will need to complete a Subject Access Request (SAR). Please ask at reception for a SAR form and you will be given further information.

Risk stratification

Risk stratification is a mechanism used to identify and subsequently manage those patients deemed as being at high risk of requiring urgent or emergency care. Usually this includes patients with long-term conditions, e.g. cancer. Your information is collected by a number of sources, this information is processed electronically and given a risk score which is relayed to your GP who can then decide on any necessary actions to ensure that you receive the most appropriate care.

Data Protection Officer

We are required to inform you of the name of Data Protection Officer who is responsible for our Practice. We are awaiting the appointment of this Data Protection Officer by West Kent Clinical Commissioning Group.

What to do if you have any questions

Should you have any questions about our privacy policy or the information we hold about you, you can:

  1. Contact us via email at
  2. Write to the Practice Management Team at Grosvenor Medical Centre, 23 Upper Grosvenor Road, Tunbridge Wells, TN1 2DX
  3. Ask to speak with a member of the Practice Management Team.

Changes to our privacy policy

We regularly review our privacy policy and any updates will be published on our website and on posters to reflect the changes.

Additional information can be found here:

Privacy Notice

Keeping your information safe leaflet

Document date: 21/05/2018

For a more detailed Privacy Notice please click here (PDF, 1.13MB)

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